Terms and Conditions

We kindly request you carefully read and understand the following terms and conditions before booking with us. These terms and conditions outline our rules and procedures to ensure your satisfaction with our services.

Understanding of Services Agreement

By agreeing to these terms and conditions, you acknowledge that you have read and fully understand them. As our valued customer, please note that if you fail to comply with any of the terms and conditions, Latif Driving Center Ltd and your Instructor reserve the right to charge for any course/lesson/tutorial affected by such non-compliance. Furthermore, by enrolling in a course with Latif Driving Center Ltd, you agree to abide by all of these terms and conditions in their entirety. To help with navigation, the terms and conditions have been divided into several parts. All customers must comply with all the parts of the terms and conditions. We appreciate your cooperation and look forward to providing you with a positive learning experience.

The following terms and conditions govern our website https://latifdrivingcenter.co.uk/. By utilizing the website, you agree to comply with these terms. If you do not agree with any of these terms, please refrain from using the website. All bookings are subject to the condition that the pupil has thoroughly read, comprehended, and accepted these terms and conditions. “Working days” refer to all weekdays except for Saturdays, Sundays, and public holidays as outlined in these terms and conditions.

We value your feedback and take any complaints about our service seriously. Our aim is to provide exceptional service at all times.

Driving Licences and Fitness to Drive

Part A – On your first driving lesson (or in advance of your first driving lesson), you must produce a current, provisional, full, or international valid driving licence. You must be fit to drive with regard to legal and medical requirements.

Part B – It is recommended to have your eyesight test before undertaking any courses with Latif Driving Center Ltd to ensure you are eligible to drive. Your eyesight must meet medical requirements, and you must be able to read a number plate from the required distance. If you cannot read a number plate from the required distance, the instructor may refuse to allow you to drive.

Privacy & Security of the Customer

Part A – The personal data or information that Latif Driving Center Ltd holds to process your booking will be held securely. It will not be sold or passed on to a third party. This is all in accordance with the law.

Part B – Latif Driving Center Ltd will only use the information/data that we collect about you lawfully, and we will use the information following the Data Protection Act 1998.

Responsibilities of the Instructor

Part A – Your instructor agrees to uphold professional behaviour towards you as requested by the Professional Code of Conduct and the Driver and Vehicle Standards Agency’s (DVSA) Code of Practice for Approved Driving Instructors.

Part B – As per law, your instructor will be held accountable for maintaining his vehicle in a clean, roadworthy condition.

Part C – Your instructor will be held accountable for providing a vehicle fitted with dual controls and learner driver livery for your safety.

Part D – Your instructor will carry the appropriate motor insurance as the law requires.

Part E – Your tutor is also responsible for providing a vehicle that is fully taxed and insured for driving tuition and practical driving test purposes.

Part F – All instructors are self-employed. Please check if they have different terms and conditions for cancellation or rescheduling of lessons.

Responsibilities of the Customer

Part A – Hostile and violent behaviour is unacceptable and will not be tolerated in the vehicle at any time. Any form of this behaviour will stop the lesson, and you will be dropped off immediately. In addition to this, you will be charged for the full lesson.

Part B – If the instructor suspects you of being under the influence of alcohol, illegal substances or drugs (prescribed or otherwise), whereby your judgement and responses may be impaired, you will be dropped off immediately and charged for the full lesson. In addition to this, any prepaid lessons will not be refunded.

Part C – The instructor’s telephone number should be saved under ‘Driving Instructor/tutor’. This is to reduce the risk of unintentional texting/calling.

Part D – If, for any reason, it is necessary for you to text your instructor/tutor, then all text communication should be intelligible, without common text abbreviations or slang, and should be polite and formal in tone, as befits the professional relationship between you and your instructor/tutor.

Part E – Any alterations to pick up or drop off locations must be arranged at least 24 hours before the lesson; if because of this there is any extra travel time to these pick up/drop off locations, then this extra travel time will be part of (incorporated into) lesson time.

Part F – If it is necessary for you to require driving lessons in your own vehicle (e.g. when taking a Pass Plus/refresher course), you must supply evidence that your vehicle is fully taxed, meets MOT requirements and is fully insured. We advise you to have the lesson in the instructor’s car first if you are not our formal Client. The price of the lesson will be the same.

Part G – You will always abstain from smoking in the tuition vehicle, and you may only consume food or drink with the consent of your instructor.

Part H – When taking your theory and practical driving tests, you must provide all required documentation. Neither The Latif Driving Center Ltd nor your instructor accepts any culpability for any losses incurred by your failure to provide this.

Location of the Driving Courses

We provide driving lessons in Kingston, Sutton, Twickenham & South West London.

Part A – Our instructors can pick you up and drop you off from home, workplace, or university (anywhere in the local area). Advance notice is needed.

Part B – All lessons will have the same start and finish locations unless you and your instructor make alternative arrangements in advance. To ensure the public safety of the instructor and the pupil, the instructor will determine a location for the lesson.

Part C – The instructor will drive you to a safe location until the instructor determines you are sufficiently skilled to drive safely from the starting location. The time taken to do this will be a part of the lesson time.

Your Instructor and Latif Driving Center Ltd

Part A – Concerning the relationship between the instructor and Latif Driving Center Ltd, your instructor is a freelance franchisee/self-employed of Latif Driving Center Ltd.

Part B – There should be no contractual liability between Latif Driving Center Ltd and the customer or between the instructor and the customer.

Part C – We cannot be held liable if you or your instructor do not adhere to the DVSA’s Terms and Conditions.

Part D – Payments to your instructor will not count as payment towards your booking balance.

Part E – If you pay your instructor directly for any tuition, we will not consider this as an extension of our process and services to you. Latif Driving Center will not be responsible for that.

Part F – The Latif Driving Center Ltd does not promise to accommodate your preference regarding your driving instructor’s gender, car model, or fuel type.

Part G – Driving lessons must be arranged directly between you and the driving instructor, including the time and location of the lesson, and not to the Latif Driving Center Ltd.

Part H – Any breaks that the driving instructor considers necessary for your safety as well as the instructor’s safety, are included in the total lessons/course time.

Part I – Getting to your lessons on time is your responsibility. If you arrive late for your lesson, it will not be extended due to the instructor’s other lessons. Driving instructors can deduct the lesson time from your course hours if you miss a lesson. They will keep the full tuition fee.

Part J – Lessons will be taught on an individual basis between the tutor and the pupil. This will only be changed in the event that all parties concerned have agreed to it.

Prices for Lessons

Part A – The minimum duration of each lesson is 2 hours. “ We also provide 1, 1½ hours, whichever is best for you, but the price will be higher than block booking .”

Part B – Whilst we aim to remain competitive regarding our pricing, Latif Driving Center Ltd retains the right to alter the pricing structure without prior notice. Future lesson prices will then be charged according to the new pricing structure. But, any pending pre-paid lessons will be fulfilled at the original price paid.

Part C – All prices include occasions such as weekends, bank holidays, weekdays and evenings. (No extra charge for evening or weekend lessons)

Block Bookings

Part A – You must take block booking lessons within 6 months of the purchase date. After that period, the chance to book these lessons will be lost.

Part B – Block booking discounts are only valid when paid in advance.

Part C – Block booking does not include the following charges: the driving test fee and the hire of a vehicle on the test day or booking your test.

Part D – In the event that you have to cancel or reschedule a lesson, a minimum of 48 hours prior notice should be given. Otherwise, the full fee will be charged if the cancellation request is under 48 hours. All cancellations must be communicated between you and your instructor/tutor. Latif Driving Center Ltd is unable to pass cancellation information. If a block booking lesson is cancelled, the amount returned on cancelling a block booking will be proportional to the amount paid (admin fee will be applied).

Intensive Courses/ Crash Courses/Semi Intensive Courses

Part A – Our courses are intensive, but they are never rigid. Choosing the right pace for your lessons is up to you and your instructor. Therefore, you can select the schedule of your courses.

Part B – Our Intensive courses Fee covers the Latif Driving Center Ltd administration fee, managing your test booking, connecting you to a driving instructor for lessons, scheduling your theory or practical tests.

Part C – All Courses are booked based on average learning capabilities from previous clients’ experiences and are a rough guide only. Any advisor or instructor cannot make any guarantees. It may be necessary to take extra driving lessons before you are allowed to take the test safely.

Part D – We require a notice of 10 working days beforehand for any cancellations, changes, and reductions in booked hours for intensive courses/crash courses/semi-intensive courses or cancelling or changing theory tests or practical tests.

Part E – We may adjust your course fees if it takes more than six months to pass your theory test. It may be necessary to place your booking on hold until you pay these fees.

Part F – Taking your practical driving and theory tests requires you to apply your own skills and knowledge, so Latif Driving Center Ltd does not guarantee your success.

Part G – The intensive driving course is governed by your contract with the driving instructor (ADI/PDI). Therefore, It is the instructor’s responsibility to handle any disputes or claims, not Latif Driving Center Ltd. Any compensation claims cannot be made against Latif Driving Center, nor can it be held responsible for any traffic violations or dangerous/unprofessional driving by either the pupil or instructor.

Part H – Latif Driving Center Ltd and your driving instructor are not responsible for any losses resulting from course cancellation or test cancellation for any reasons (including but not limited to bad weather, such as snow or ice, examiner illness, strike, instructor illness, vehicle breakdown, or sudden vehicle recall). In any scenario, your instructor will arrange another date to complete the course. In that scenario, we will schedule a theory test/driving test/course if you agree, but a further fee will be applied.

Pass Plus Course 

Part A – The Pass Plus course contains a minimum of 6 hours of driving tuition. The Pass Plus certificate will only be given to pupils when the minimum 6 hours of driving tuition are completed.

Part B – We recommend 3 hours of lessons per session for Pass Plus. Please check with your instructor before you start the course.

Early Test Booking

Part A – In order to avoid losing your fee, you must tell at least 10 working days before your test date if you need to reschedule or cancel your theory test /driving test. The admin fee is non-refundable.

Part B – By registering for the Latif Driving Center Ltd service, you agree to us changing or cancelling your driving test date and time on your behalf. By providing your driving licence number and test reference details, you permit us to log in to the Driver and Vehicles Standards Agency (DVSA) website using these details.

Part C – Latif Driving Center cannot guarantee that we will find an earlier test date. We cannot legally limit these liabilities. We will not be liable for failure or inability to provide alternative test dates. In any event, our maximum liability will not exceed the amount you paid us.

Part D – You agree to us:

• –   Passing your information to the DVSA
• –   Sending you emails to the registered email address
• –   Sending SMS messages to the registered mobile phone number
• –   Sharing your information with your instructor
• –   Sharing your information with a parent, guardian, spouse, or partner
• –   Sharing your information with the person who paid Latif Driving Canter Ltd for your account.

Other than the above, We will not share your details with any third Parties.

Part E – We are not liable for any expenses or compensation caused by your assumption for which your test has or has not been changed. When you accept a new test date, it is your responsibility to: check with the DVSA that any changes made or attempted to be made by us have been successful. You should expect to receive an email confirmation from them and check all the details carefully.

Part F -There is no guarantee of test availability, especially if your theory certificate is about to expire (valid for two years). A test will be offered for a date and time that suit the pupil and instructor if a test cannot be scheduled for the end of the course. There will be no refunds in this case. If the DVSA cancels a test for any reason, we cannot be held liable for the test fee and any lessons lost. You may need to purchase additional lessons to retake the test.

Part G – Assuming that your test has or has not been changed may cause you expenses or compensation. It is your responsibility to check with the DVSA that any changes made or attempted to be made by us were successful – you will have to receive an email confirmation from them and double-check all the details.

Part H – The Latif Driving Center Ltd cannot guarantee a weekday or weekend. You must be available 7 days a week between 7:00 and 15:30 to take a practical driving test.

Criteria for Payment

– We book and arrange the tests required for your course, which are included in the course’s guide prices.

– Your course will be secured once you make your initial payment. Latif Driving Center Ltd will contact you if you do not fully pay when booking your course.

– The full payment of the fees becomes due:

1. Within 7 days of your driving instructor being assigned or before your first lesson.
2. The course will be placed on hold if payment remains due and reminders are ignored. Your theory test/practical driving test and lessons will be cancelled or postponed.

– You will be paid to Latif Driving Center Ltd on behalf of your driving instructor. Latif Driving Center Ltd may claim fees from you upon non-payment, withdrawal, or incorrect cancellation.

– All major debit and credit cards can be used to make payments online or over the phone.

– In addition to connecting you with a driving instructor, Latif Driving Center Ltd acts as your agent. Payment for the course is to be made to Latif Driving Center Ltd, which accepts the payment on your behalf and arranges payment of the tuition fee to the instructor after deducting the administration fee. You don’t need to pay your instructor directly.

– The payment you make to your instructor will not be applied to the balance of your booking. Latif Driving Center Ltd will not be responsible for any issue that may occur.

– It is possible that we may run promotional/discount/coupon campaigns from time to time. We will, however, refund the transaction if we determine that the associated discount has been applied to a transaction that is outside the intended scope.

Practical Driving Tests

Part A – When attending a driving test, a minimum of three hours will be required, including one hour of driving prior to the test, one hour for the test, and one hour to get the candidate home. Therefore, a fixed fee will be applied to accommodate the learner’s vehicle for the test.

Part B – Your instructor is not accountable for tests cancelled by the DVSA due to strike action, road conditions in bad weather, or staff sickness. Hire a car for the practical driving test fee will still be chargeable. Your instructor will advise you on whether and how to claim compensation from the DVSA.

Part C – The car hire for an extended driving test/ ADI/PDI test will be charged for more than 3 hours.

Part D – If you fail to take regular lessons between a test being booked and the test date, your instructor reserves the right to withdraw the use of the learner vehicle for driving test purposes.

Part E – If you book your driving test, your instructor must be notified of the date and time of any tests at least 14 days before the test date to ensure that your instructor’s vehicle is available for the test and to avoid the risk of double bookings.

Part F – Your instructor reserves the right to withdraw the use of the learner vehicle for driving tests if your instructor deems that you are not yet ready for the test or that you do not have the driving skill level required to pass the test and it would be unsafe for you and all other road users. If you sit the test at that time (against your instructor’s advice), neither Latif Driving Center Ltd nor the instructor will accept responsibility for this decision.

Part G – To reschedule or cancel a driving test, we need 10 working days’ notice.

Your Photograph / Video

Part A – After you have passed your driving test, your instructor will ask you for a photograph or video. By agreeing, you allow us to use the photograph in our testimonials section and possibly elsewhere as promotional material.

Rights of the Customer

Part A – These terms do not affect your consumer legislation protection.

Part B – Latif Driving Center Ltd retains and reserves the right to make amendments and alterations to these terms and conditions without prior notice. However, we will attempt to inform pupils of any modifications to the terms and conditions as soon as possible.

On Hold & Expired Bookings

– Latif Driving Center Ltd will cease all work of your course if it is on hold for any reason until you instruct it to resume. While a course is on hold, the 50-day period does not apply. We will begin the 50 days after you’ve notified us that you have passed the theory test if you have not yet taken it.

– We will consider your course to be on hold if:

1. Latif Driving Center Ltd places your course on hold upon your instruction.
2. In the last 14 days, we have attempted to contact you without success.
3. You have not responded to our notice of the suitable Test appointment after 7 days. The remaining balance has not been paid within the required timeframe and when requested.

– Your booking will expire after 90 days, all fees will be non-refundable, and you won’t be able to reopen it.

Lateness to the Driving Lessons/Courses

Part A – Your instructor will attempt to be on time always. In the event of lateness, your instructor will contact you to confirm a new starting time.

Part B – You can reschedule your lesson if the instructor is going to be more than 30 minutes late.

Cancellations Policy for Normal Lessons

If you have to cancel or reschedule a lesson, please contact the instructor instead of Latif Driving Center Ltd.

Part A – In the event that you have to cancel a lesson, a minimum of 48 hours prior notice should be given. Otherwise, the full fee will be charged if the cancellation request is under 48 hours. All cancellations must be communicated between you and your instructor/tutor. Latif Driving Center Ltd is unable to pass cancellation information.

Part B – A lesson must be cancelled through a phone call or SMS text to your instructor to organize the next appointment without difficulty.

Part C – If your instructor cancels the lesson due to either sickness, mechanical fault or an unexpected situation which is not in your instructor’s control, then another time will be offered either for the same day or for an alternative date and time, suitable to both parties, within the same week. If no alternative date and time within the same week can be arranged, a lesson will be arranged for the following week.

Part D – Your instructor cannot be held accountable for cancelled lessons due to bad weather.

Part E – In the event that you do not meet the instructor at the pick-up location or do not show up for the lesson, your instructor will wait for 20 minutes before leaving. The lesson will then be presumed cancelled, and you must pay for the full lesson.

Refunds & Cancellations

If your course does not go to plan and you want to cancel, you’ll get a refund if one of the following applies to you.

1. We are unable to book a theory test within 30 days of booking your course and submitting your detail.
2. We are unable to book a practical test in line with our course completion estimate within 30 days of submitting your details. If you need to sit a theory test, the 30 days will begin when you pass the theory.
3. We are unable to connect you with a Driving Instructor within 48 days of starting your course. We will start connecting you with an instructor once we have fast-tracked your driving test and you have confirmed it is suitable.
4. You can cancel your booking up to 14 days after you submit your form to Latif Driving Center Ltd online or by phone.
5. Unless you instruct Latif Driving Center Ltd to begin working on your booking immediately, it’s your right to cancel within 14 days.
6. Upon receipt of your fully completed Details Form, Latif Driving Center Ltd is unable to schedule a suitable practical driving test within 30 days.
7. You waive your right to the 14-day cancellation period if you are a repeat customer.
8. All deposits made online are non-refundable, as when we receive the booking, we are already carrying out work to allocate a driving instructor and book any relevant tests.
9. The deposit will become non-refundable once an instructor is allocated after successfully booking the course. The reason is that driving instructors are self-employed, and cancellation of the course leaves the Driving Instructors without any income for that week once we reserve them for you as you requested. 
10. All fees are non-refundable once a suitable driving instructor has been assigned to your course.
11. A lesson package booked with Latif Driving Center Ltd is not refundable or transferable. If you have unused lessons, your instructor may allow you to use them for additional tuition (for example, motorway driving lessons).
12. For your test fee to be refunded, you must inform us 10 clear working days in advance.
13. Crash Course/Intensive Course/Fast Course contracts are between pupils and driving instructors. We are not responsible for any compensation claims from pupils, nor can we be held responsible for any traffic violations on the Part of the pupil or the instructor, so disputes or claims must be addressed with the instructor first.
14. Payment must be made at the time of purchase to secure your course placement. Latif Driving Center Ltd will contact you if the outstanding amount of your course fees is not paid in full upon booking.

Procedure’s for Complaints

Part A – If your concerns or complaints cannot be resolved with your instructor/tutor, please contact: Latif Driving Center Ltd T: 020 3633 4488 E-mail: info@latifdrivingcenter.co.uk

Part B – Our aim is to resolve complaints within 5 working days. However, in some cases, we may ask to send the complaint in writing. We will try to resolve any written requests within 28 working days.

Part C – If a complaint or dispute arises, then the following guidelines of the Code of Conduct will be adhered to at: https://www.gov.uk/government/publications/driving-instructor-code-of-practice.

Part D – If you still feel dissatisfied, you may contact the Driver and Vehicle Standards Agency at 0300 200 1122, who may help you further.

Part E -. If the problem emerges, it should be resolved immediately with your instructor. We recommend that no subsequent lessons be taken until the issues are fully resolved.

Liabilities Bound by Law

Part A – Your instructor will make every effort to train you to the best standard possible but cannot be held accountable for any errors you may make before, during and after passing a practical driving test.

Jurisdiction and Applicable Law

Our website is subject to the laws of England, and by using it, you agree to submit to the exclusive jurisdiction of the British courts. Your use of our website is contingent upon your acceptance of these terms and conditions, which are in place to safeguard the website, its owners, and its users. The terms and conditions establish the website’s and users’ obligations and also set forth the rules for using the website. They begin by stating that the user accepts the terms in their entirety upon using the website. Additionally, the terms and conditions include guidelines on prohibited uses of the website, such as using it for illegal or harmful activities. The intellectual property rights and limited licence to view and print pages for personal use are also addressed in the terms and conditions.

The user-generated content is covered, and the website absolves itself of any responsibility for any loss or damage resulting from it. The terms and conditions also include a disclaimer of liability, which explains that the website is provided “as is,” and the website and its owners are not accountable for any loss or damage resulting from using the website. The indemnification clause requires the user to indemnify the website and its owners against any claims, actions, or damages resulting from using the website. The terms and conditions also describe the repercussions of breaching them, including temporary or permanent suspension of access to the website. Provisions for revisions to the terms and conditions and the jurisdiction and applicable law governing the website are also included. Lastly, the terms and conditions provide contact information for the website and its owners and a statement that they, along with the website’s privacy policy, constitute the entire agreement between the user and the website. Please note that all programs are the property and copyright of Latif Driving Center Ltd. Reverse engineering, disassembling, or decompiling any program is illegal unless explicitly permitted in writing by Latif Driving Center Ltd.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it has been deleted, that part will be deemed deleted, and the rest of the provision will continue in effect.

Our Details

Note: We request that you take a moment to review the terms and conditions. For your convenience, print a copy of the document, sign it, and bring it to your scheduled lesson or tutorial for your instructor/tutor to retain. Your cooperation in this matter is appreciated.